1. Introduction and Scope
Welcome to milyun88. This Privacy Policy describes how we handle your personal information when you use our website and services. This policy applies solely to users within the Philippines.
Please note that this policy does not cover third-party websites, external links, or services that you may visit after leaving our platform. We strongly encourage you to review the privacy practices of any external site you interact with.
2. Personal Information We Collect
Account & Identity
Information provided during registration to create your account and verify your unique identity.
Verification Documents
Identification documents required for KYC (Know Your Customer) to prevent underage gaming and fraud.
Payment Data
Necessary details to process your deposits and withdrawals securely via our payment partners.
Gaming Activity
Records of your bets, wins, losses, and transaction history to manage your account and payouts.
Technical Data
IP addresses, browser types, and device identifiers used for security and site optimization.
Support Records
Communications you send to our customer service team to resolve issues or inquiries.
3. How We Collect Data
We collect information through three primary channels:
- Directly from You: Information you enter when registering, updating your profile, or contacting support.
- Automatically: Data collected via cookies and similar technologies as you navigate our site.
- Partner Providers: Data received from our partner payment processors and identity verification services.
4. Why We Use Data
Your data is processed for the following essential purposes:
- Account Management: Setting up, maintaining, and managing your member account.
- Financial Transactions: Processing your deposits and withdrawals efficiently.
- Security & Compliance: Verifying your age and identity to prevent multi-accounting and fraudulent activity.
- Personalization: Improving your user experience based on your preferences.
- Legal Obligations: Fulfilling regulatory requirements applicable to gambling operators in the Philippines.
- Marketing: Sending promotional offers, but only if you have provided explicit consent.
5. When We Share Data
We do not sell your personal data to third parties. We only share information with:
- Service Providers: Essential partners who handle payment processing, KYC verification, and technical infrastructure.
- Legal Authorities: When required by applicable law or to respond to valid legal requests from regulatory bodies.
6. How We Protect Data
We implement robust security measures to safeguard your information:
- Encryption: Using industry-standard encryption for data in transit.
- Access Control: Restricting internal access to personal data to authorized personnel only.
- Isolation: Keeping sensitive payment data isolated from general account data.
- Monitoring: Continuous monitoring of our systems to detect and prevent unauthorized access.
7. Cookies and Tracking
We use cookies to enhance your experience and ensure site security. For a detailed explanation of the types of cookies we use and how to manage them, please visit our Cookie Policy.
8. Your Rights
Depending on your location and applicable laws, you have the following rights regarding your data:
- Access & Correction: Request a copy of your data or correct inaccuracies.
- Deletion & Portability: Request the erasure of your data or its transfer to another service.
- Objection & Withdrawal: Object to certain processing or withdraw your consent for marketing.
To exercise these rights, please contact our team via the channels available on our Support page. Please note that we are required by gambling and anti-money laundering rules to retain certain data even after an account is closed.
9. How Long We Retain Data
We store your personal information for as long as your account remains active. Once an account is closed, we retain data only for the period required by applicable law in the Philippines to meet legal, auditing, or regulatory obligations.
10. Age Limits
Our services are strictly restricted to individuals aged 18 years and older. If we discover that a minor has created an account, we will take immediate action to close that account and remove any associated data.
Parents or guardians who believe a minor is using our platform are encouraged to report this via our support channels immediately.
11. Cross-Border Transfers
Some of our technical and service providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are applied to maintain the privacy and security of your data during these transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to check the "Last Updated" date at the top of this page regularly.
13. Contact Us
If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us through the official communication channels available on our Support page.