How do I claim a promotion?
To claim a promotion, you must first log in to your account and navigate to the Promotions section. Browse the available offers and read the specific terms linked to the one you want. Most offers require you to click an 'Opt-in' or 'Claim' button before making a deposit or placing wagers for the bonus to be applied correctly.
Why was a promotion not applied to my deposit?
The most common reason is forgetting to opt in to the offer before completing the deposit. Additionally, certain payment methods or specific game categories may be excluded from a promotion. Please check the terms link associated with the offer in your account to ensure all eligibility requirements were met.
Can I use two promotions at once?
Generally, promotions cannot be stacked unless specifically stated in the offer terms. If you opt in to a new promotion while another is active, it may replace the previous one. Always verify the stacking rules in the individual promotion's terms and conditions page before opting in.
Where do I check the terms for a specific promotion?
Every active offer displayed in your account's Promotions section has a dedicated terms link. Clicking this link will take you to the detailed rules, including wagering requirements and eligible games. This is the only authoritative source for the commercial terms of any specific offer.
Are promotions available on mobile?
Yes, all promotions are fully accessible on mobile devices. You can claim, track, and manage your bonuses through the mobile browser or by using the official app. The process for opting in and viewing terms is identical to the desktop experience.
What happens if I forget to opt in?
If you complete a qualifying action, such as a deposit, without opting in first, the promotion typically cannot be applied retroactively. We strongly recommend visiting the Promotions section and activating your desired offer before funding your account or starting a game session.
Can I cancel an active promotion?
Depending on the offer, you may be able to cancel a bonus through your account settings or by contacting support. However, be aware that canceling a bonus may also result in the forfeiture of any winnings generated from that specific promotional balance. Check the terms for the cancellation policy.
How do I find out when new promotions are released?
New promotions are regularly added to the Promotions section of your account. You can also stay updated by checking your account notifications or visiting the platform's official announcement channels. We recommend checking your account daily to see the latest available offers.